Frequently asked question
Can't find what you're looking for? Get in touch.
General Questions
There are several resources to check for channels accessible in your location/zone. For up-to-date information on channels available in your area, please visit the FCC website: https://www.fcc.gov/media/engineering/dtvmaps
There are no guarantees regarding the compatibility of a TV antenna for your home or location. Before making a purchase, you should collect sufficient details on factors that might impact the performance of your antenna. Questions such as, "How far is my home from the nearest TV broadcast tower in the area?" "Are the channels I want to watch available in my area?" "How close are these channels' broadcast towers to my location?" can help you select the right antenna for your needs.
Selecting the right antenna for your needs will require a bit of distance mapping. Kindly visit signal mapping websites like https://tvfool.com/ to determine the distance between your location and the nearest broadcast tower. If you live more than 45 miles from the nearest broadcast tower, we recommend obtaining an external HD antenna for optimal reception.
Generally speaking, you can expect better picture quality with the TV digital antenna than you would with cable. Cable companies usually compress their HD broadcasts to facilitate delivery. This makes their visual display inferior to that of ATSC transmissions. Nevertheless, certain factors may also affect the picture quality you get from your TV digital antenna. Sometimes the visuals it delivers may not be significantly better.
First, not all digital transmissions are high-definition (HD), so you may not always get your shows in this format. Also, certain televisions are not HD and cannot display images in this format. You should ensure your TV is HD-supported and equipped with an ATSC tuner. In addition, when connecting the antenna to a third-party receiver, ensure the receiver can receive HD signals; otherwise, the antenna will not pick up any HD signals.
Yes, it can - provided it is an outdoor antenna.
Yes, bad weather may affect the ability of the antenna to pick up signals.
No, the antenna can only provide access to free broadcast channels.
No, the antenna should not be painted. Any physical alteration to the antenna, including painting, may damage the device.
As their name implies, directional antennas receive signals from a specified direction. To obtain the desired channels, they must be directed in the direction you are targeting (broadcast tower) for signal retrieval. Directional antennas capture signals from a 45-degree to 90-degree directional field. Their narrow coverage style enables them to receive signals from greater distances than omnidirectional antennas. On the other hand, omnidirectional antennas operate in a 360-degree fashion and pull in signals from all directions; they have far broader coverage than directional antennas. Therefore, they are not required to be aimed in the precise direction of the target broadcast tower. Every antenna has a gain rating measured in decibels isotropic (dBi). This value determines their performance - the greater the dBi, the greater the antenna coverage area. This information will help you choose the best antenna for you and your zone.
Fewer obstructions between the antenna and the tower, as well as elevated placements, typically improve the likelihood of receiving stronger signals. Nevertheless, your antenna does not need to be near a window if the signal it transmits from its current location appears strong.
Signal reception MAY be affected by factors such as distance from the tower, hills, buildings, tall trees, mirrors, and even metal in the walls. However, the presence of tall trees in your area does not eliminate your chances of receiving clear signals from the broadcast towers in your vicinity. Several customers have attested to successfully trying the antenna in similar situations (areas surrounded by trees).
Yes, you can. Nevertheless, it would help to remember that the more extension cable you use, the lower the signal reception. An amplifier may be used to improve the signal reception if the antenna does not have one.
All our indoor antennas are outfitted with a smart-switch amplifier that enables automated switching between short and long ranges. Our outdoor antennas also feature a simple, adjustable amplifier with a standard button that allows you to boost the signal when necessary.
Installation
Yes, if it's an outdoor antenna.
The antenna connects to your TV, not to your satellite dish. A dish system and the antenna can work separately on the same TV, but they cannot be used simultaneously. You will need to switch between the antenna and your dish in your TV settings.
First, before mounting the antenna, test its position by scanning for channels. Once you’re sure you’ve found the best place, use the 3M stickers included in the kit to place the antenna on the wall or window.
The side with the logo should face into your home (and the side without the logo should face the broadcast tower).
You can connect both devices to your TV, but please be aware that they cannot be used simultaneously. You will need to switch between the antenna and digital media player in your TV settings.
The side with the logo should face into your home (and the side without the logo should face the broadcast tower).
Yes, you should connect both.If you do not have an available USB port on your television, then use the supplied power adapter to power the amplifier through any standard 110V outlet. For TVs that require a tuner box, connect the coaxial cable from the amplifier to the tuner box CABLE/ANT IN port. TVs produced after 2010 generally do not have this problem.
Indoor Antennas
Elevated areas, such as spots near the ceiling, are typically the best placement regions for the antenna, as there are fewer obstructions from surrounding rooms and the environment.
Any obstruction or object between the indoor TV antenna and the broadcast towers may interfere with the antenna’s signal reception. Therefore, the antenna should be positioned in or near a window that is clear of barriers such as brick walls and other objects.
Outdoor Antennas
While most individuals prefer mounting the antenna on the roof for unobstructed reception, you may place the antenna at whatever height receives the best reception in your area. For even better reception, we recommend that you direct the antenna towards the broadcast tower in your area. Once the antenna is installed, perform a channel scan using your TV remote to pick up channels available in your region. You may need to move the antenna around after mounting to determine the best position and direction for the channels and signal quality. Once a digital signal is set, you should receive clear pictures with audio on your screen. We advise repeating the channel scan every time the antenna is adjusted for the best results. If the signal is interrupted or of low quality, the TV screen will appear blank.
Yes, you can. Nevertheless, it would help to remember that the more extension cable you use, the lower the signal reception. An amplifier may be used to improve the signal reception if the antenna does not have one.
Yes. It is very important to connect your antenna to the earth - "ground." Improper grounding can damage the pre-amplifiers, coaxial cables, TV converter boxes, and tuner cards in the HDTV. To correctly ground your antenna, run a ground cable between the antenna mast and the grounding rod of your building. This protects the antenna from lightning strikes. A second ground cable can be extended from the ground block to the ground rod to safeguard the antenna and HDTV. In a correct installation, the antenna's coaxial cable should be linked to the ground block, and a second cable connected indoors to regulate static energy that may damage smart-pass amplifiers.
Other Questions
You can contact us through our contact page or at support@umusthaveusa.com! We will be happy to assist you.
Join to a wait list
Order
When your order will be received you will receive message on your email